About Our Shop
We are two artists, Hyde and Melan, based in Southern California. We used to each individually run our own stores until a few years ago. Now, we've become a joint store with all our merchandise and art in one place! We also go to conventions throughout the year as a studio, so check us out if you’re ever in the area. :D
Feel free to contact us using any of the links below for any questions or concerns. Thanks for visiting!
Q: Do you do custom charms?
A: Unfortunately, we can't offer customs, but we do take suggestions or requests for characters and consider the series that get asked for the most! If you'd like, shoot us a conversation with what characters you just absolutely would love a charm of, and we'll add it to our to-draw list for consideration! (New charms take a few months minimally to draw, create, and make, though!)
Q: Do you give discounts for bulk orders?
A: We have limited quantities of most products, but please contact us with details and quantities on what you're looking for and we might be able to give you a discount for a large order!
Q: I see someone else selling your art under a different name?
A: We currently own an Etsy store at etsy.com/shop/hideawaymelon.com and nowhere else. If you see anyone else distributing our artwork, please contact us immediately. We appreciate your help in catching art thieves!
Q: How long will it take for my order to arrive?
A: We ship from Southern California and all packages under 1lb are shipped as First Class mail via USPS. Currently, we process orders 3-4 times a week, so your order should never take longer than 3 days to get shipped out! For domestic orders, packages can take a week (5 business days) to arrive. International orders depending on country will take 1-2 months. Please let us know if you’re having any problems with your order or need expedited shipping.